We've answered the questions we are comnonly asked about using Goodwill.
For further information about will writing, please visit our Learn Centre
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Who can use Goodwill?
You can use Goodwill to write a legally valid will online if you live in Singapore, require a non-Islamic will, and you’re over 21 years old.
Why is Goodwill only for people living in Singapore?
Goodwill makes writing your will effortlessly easy and legally sound. As laws vary across jurisdictions, the product has been custom built by legal experts to ensure that it follows the Wills act, and other acts relevant to family law here in Singapore.
It will be available for other jurisdictions in the near future.
How can I request a refund?
To request a refund, you can either send a message directly to our team of will experts using the live chat messenger on this website, or you can email us at firstname.lastname@example.org with any queries.
When contacting the support team, you can help us respond quickly by emailing us from the email you registered your Goodwill account with.
Where is my refund? It's been more than 7 days
Approved refunds usually appear in your bank account within 7 days, although international payments may take longer.
If your refund hasn’t appeared after 7 days, please contact us to learn about the status. If it has been deducted at our end, you can then contact your bank directly and ask about pending refunds to your account.
It’s also possible that refunds within 24 hours of purchase may not even appear in your account. The charge will be dropped from your bank statement - in that situation, you will not see a debit or a credit in your statement.
There is a mistake in my will, how do I fix it?
Not to worry! Goodwill has unlimited edits, forever, for everyone.
To make edits to your will, log in to your Goodwill account here and you can edit any section of your will.
Remember though, if you download and print a new will and have a signing along with two witnesses, it is highly recommended that you destroy your old will. This ensures that your executor (the person who carries out your will) doesn’t get confused as to which will is the one that actually represents your wishes.
How can I delete my Goodwill account?
We’re really sorry to see you go!
If you would like to delete your account (and all related data), please make a account deletion request by emailing email@example.com using the email address you registered with Goodwill, and just state in the email that you wish to delete your account.
How is personal data managed at Goodwill?
Goodwill is fully compliant with Singapore Personal Data Protection Act (PDPA)
We have an appointed Data Protection Officer that oversees the protection policies, practices and complaint handling process.
You have the right to modify any information in your account, and also to obtain a complete snapshot of all the information contained within your Goodwill account. You can read more about our PDPA compliance measures here.
Are you authorised to collect personal information?
Data can only be entered, modified or removed by users when you are logged in to the application. The confidential combination of your user name and password ensures that access can only be granted based on your identity verified by using a unique token generated by our secure authentication system.
Where is my personal information stored?
Your personal information is stored in Google Cloud. All your personal information is stored encrypted, based on the highest available encryption standards.
More technical explanation: Google cloud strictly adheres to the Multi-Tier Cloud Security Singapore Standard 584. The standard has three tiers designed to certify cloud service providers at different levels of operational security, with Tier 3 having the most stringent requirements.
Google cloud also operates to international standards of data storage, ISO 27001 and ISO/IEC 27018.
How is my personal data transferred?
All personal information is transferred via an encrypted, SSL secure connection.
We recommended that if you are using any service online, make sure you can see the padlock icon and ‘https’ in the address bar in your browser. This means that the website you are using is using a safe and secure method of transferring personal information.
Where is my will stored?
Goodwill keeps a PDF copy of your will, in a secure, private storage bucket on Google Cloud.
We keep copies of your will in case you request one of our will writing experts to check something for you.
We have strict internal policies and access control for all user files, and we require your permission and proof of identity before any of our will writing experts are granted access to one of your digitally stored wills.
More technical explanation of Google Cloud: Google cloud stricly adheres to the Multi-Tier Cloud Security Singapore Standard 584. The standard has three tiers designed to certify cloud service providers at different levels of operational security, with Tier 3 having the most stringent requirements.
Why is Goodwill so affordable?
Goodwill makes money by helping our users create legally valid wills from the comfort of their homes without having to find, visit, and pay exorbitant fees for a lawyer.
By completing a series of short steps, our intelligent will engine is able to generate the right language based on your specific situation and wishes. Because we serve thousands of people per day, rather than tens, we are able to offer our high quality service at a much more affordable price.
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Who has access to my personal information?